Frequently Asked Questions

Q: Are the Padpilot iBooks available for Android devices?

A: No, they are only available for iPads, iPhones or Macs (OS X Mavericks or later).

Q: What if I have problems downloading the iBooks?

A: Download issues can sometimes be resolved by syncing your iPad with your PC or Apple Mac. If this does not resolve the issue, make sure that your iPad has sufficient available Hard Drive space.

Set your iPad ‘sleep’ settings to ‘Never’ while it is downloading (Settings – General – Auto-Lock – set to ‘Never’).

On your iPad, in your ibooks library, click “Select” top right, now find the title which you are unable to update. Point to it (so there is a tick bottom right) and then choose “Delete” (top left). This removes the title from your iPad.

Now give your iPad a reboot (power it down and then back on again)

Go to the Purchased tab (bottom right) in the ibook app and find the ibook title again and re-download it.

If it still does not work, then delete the ibook(s) from your PC/Laptop and iPad, re-download the book on to your PC/Laptop and then manually sync it with your iPad.

Q: What if I get an error message saying ‘Authentication Error’?

A: If you get an ‘authentication error’ message, please contact us as and we will attempt to resolve the problem at our end.

Q: What if I see an error or incorrect information in any of the iBooks?

A: We try to ensure that the content in our books is entirely accurate, however due to the large amount of content we publish, occasional minor errors may go unnoticed.

Please go to where you will find a link to a Change Request form. Please enter the details and the form will be sent to the Padpilot editor who will make the appropriate change(s).

Q: Your problem not here?

A: If you have any problem which we have not got mentioned on this page, then please fill out the form below. This will allow us to find a solution and update this page to help others.